Question 1

Can Emily sign my item?

Accepted Answer

Emily is unable to sign items at each individual request. She lives in New York and the print company is located in Delaware. However, there will be times Emily will offer signed items in limited quatities so make sure you sign up for the newsletter to be alerted for those items when available.

Question 2

Custom Flower Pick Up Service

Accepted Answer

If you plan on having a wedding and wanted to save the flowers, or perhaps the flowers from your loved one's funeral, I am interested in taking the old flower bouquet you have and making it into a masterpiece on a canvas. ​ Please contact me at FocusedArtworks@gmail.com I am based in New York City. There is a flat rate pick up per 25 miles radius in NYC, and an additional fee for those in New Jersey. ​ With my expertise in art and design, I would be able to create a beautiful sentiment with the flowers/leaves provided to me.

Question 3

Shipping Information

Accepted Answer

US Shipping
 We offer free complimentary shipping with all orders over $300.  , Depending on the product, some items will be sent sooner later than others. This is because many of the items listed are made to order.  Shipping can take 3-10 business days depending on number of orders (barring no issues with your shipping address or payment process).  International  We offer free shipping for all orders over $400.  Depending on the product, some items will be sent sooner later than others. This is because many of the items listed are made to order. Shipping can take 3-10 business days depending on number of orders (barring no issues with your shipping address or payment process).

Question 4

Cancellation & Return Policy

Accepted Answer

A placed order can be canceled without any problems if the order hasn’t been sent to production yet. If the product is already in production, that means that data and money have already been transferred to the print provider.   However, our support team is happy to contact the procedure and attempt to cancel the order (for a refund).   We will do our best to prevent waste. However, there are no guarantees once an item has entered the production process.    Once the item has been shipped, I preferably have a no-return policy but am willing to make exceptions if the product arrives damaged, where it can be replaced.  Please email focusedartworks@gmail.com should you need to return an item, subjected 'Return Request'

Question 5

Damaged Upon Arrival

Accepted Answer

If a product arrived damaged or flawed due to some manufacturing error, Focused Artworks will happily offer a refund (or free replacement including shipping) of the damaged item. Make sure to reach out to merchant support within 30 days (for domestic orders) or 45 days (for international orders) of the damaged product delivery.  ​ We don’t require sending in any flawed or damaged items. If one of these unfortunate circumstances does pop up, we’re content with photo evidence. Our merchant support teams are happy to assist with any questions, comments, or concerns. Email FocusedArtworks@gmail.com Keep all items until the problem is resolved.